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Devices disconnecting regularly

richyboy1980
4: Newbie

I've noticed recently that some devices on wifi have been disconnecting from the BB hub on a regular basis. Here is part of the log.

 

Date Time Log details Category

06.12.201807:17:08User sucessfully logged in to UI from LANSystem
06.12.201807:17:02Wi-Fi client Richards-MBP connected with IP address 192.168.0.7LAN
06.12.201807:16:47Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201807:15:12Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201807:14:47Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:50:07Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:49:36Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:47:47LAN client LGwebOSTV connected with IP address 192.168.0.5LAN
06.12.201806:46:36Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:46:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:45:56Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:45:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:44:06Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:44:01Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:38:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:38:21Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:25:36Wi-Fi client amazon-dda21d56e connected with IP address 192.168.0.15LAN
06.12.201806:25:26Wi-Fi client amazon-dda21d56e disconnected with IP address 192.168.0.15LAN
06.12.201806:25:01Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:24:46Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:21:21Wi-Fi client RichardpleWatch connected with IP address 192.168.0.16LAN
06.12.201806:19:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:19:26Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:16:16Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:15:31Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6LAN
06.12.201806:15:26Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6LAN
06.12.201806:15:11Wi-Fi client iPhone connected with IP address 192.168.0.14LAN
06.12.201806:14:56Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:12:11LAN client LGwebOSTV disconnected with IP address 192.168.0.5LAN
06.12.201806:08:46Wi-Fi client iPhone connected with IP address 192.168.0.14LAN
06.12.201806:08:41Wi-Fi client iPhone disconnected with IP address 192.168.0.14LAN
06.12.201806:07:31Wi-Fi client amazon-dda21d56e connected with IP address 192.168.0.15LAN
06.12.201806:06:21Wi-Fi client amazon-dda21d56e disconnected with IP address 192.168.0.15LAN

 

Has anyone any idea why this is happening? or is it likely that I need a new hub?

 

Thanks

60 REPLIES 60

TJ
Community Manager (Retired)
Community Manager (Retired)

Thanks @HappyNomad, one of the team will be in touch. 

HappyNomad
15: Advanced member
15: Advanced member

@TJ wrote:

Thanks @HappyNomad, one of the team will be in touch. 


Five days later - nothing.  

 

 

Adam
Moderator (Retired)
Moderator (Retired)

Do you have a reference number that was sent to you over email @HappyNomad?

HappyNomad
15: Advanced member
15: Advanced member

@Adam wrote:

Do you have a reference number that was sent to you over email @HappyNomad?


EFT195?  By PM rather than email though.

MarkF
Moderator (Retired)
Moderator (Retired)

Hey @HappyNomad, if you've filled out the EFT195 you should've got a reference number.

This will help us locate your case and we can follow up.

HappyNomad
15: Advanced member
15: Advanced member

@MarkF wrote:

Hey @HappyNomad, if you've filled out the EFT195 you should've got a reference number.

This will help us locate your case and we can follow up.


Just been through all of the emails from VF, both forum generated and from VF on my primary email account.  Nothing received.

 

 

gipjon
16: Advanced member
16: Advanced member

if you look around the forum there are more than just you having these same issues but we are starting to come together as a community because we are all having the same issues over and over and vodafone seams to be washing every thing under the carpet etc also the media team needs to be replaced with more qualified advisers lets all help each other please read and share this post https://forum.vodafone.co.uk/t5/Broadband-Home-Phone/i-have-emailed-the-complaints-team/td-p/2621027

compansaion.jpg

TJ
Community Manager (Retired)
Community Manager (Retired)

Thanks for getting back in touch @HappyNomad, it doesn't sound like we've received your query; I'm really sorry for any inconvenience this might have caused.

Please try clearing your cache and cookies, or use a different browser to complete the form and let me know if you receive our confirmation email this time.

HappyNomad
15: Advanced member
15: Advanced member

@TJ wrote:

Thanks for getting back in touch @HappyNomad, it doesn't sound like we've received your query; I'm really sorry for any inconvenience this might have caused.

Please try clearing your cache and cookies, or use a different browser to complete the form and let me know if you receive our confirmation email this time.


Life is too short for this... my time has a value to me if not to you guys and I'm really not paying Vodafone to waste my time.  I am paying for a service and quite frankly, Vodafone either can or it can't supply that service.  If it can supply the service then it should get on and supply it.  If it can't supply the service then it should let me know, refund my money and rip up the unfair contract.  It is not my job to fix the problems and nor should I have to keep chasing those problems.

 

I have started the formal complaint process and one way or another this matter will be resolved.

 

No doubt this too will be deleted.  Hey ho.  Vodafone is clearly outside of its technical ability as an ISP.  We live and learn.

Anonymous
Not applicable

Looking on the bright side, another thing that is outside of Vodafones capability, is the writing of a water tight contract! So if you go through your joining/terms letter you should be able to find multiple other issues that you can add to your claim!  The biggie for many is that they cannot use "download speed" and "sync speed" interchangeably - the two are not the same thing.