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06-12-2018 07:30 AM
I've noticed recently that some devices on wifi have been disconnecting from the BB hub on a regular basis. Here is part of the log.
Date Time Log details Category
06.12.2018 | 07:17:08 | User sucessfully logged in to UI from LAN | System |
06.12.2018 | 07:17:02 | Wi-Fi client Richards-MBP connected with IP address 192.168.0.7 | LAN |
06.12.2018 | 07:16:47 | Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6 | LAN |
06.12.2018 | 07:15:12 | Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6 | LAN |
06.12.2018 | 07:14:47 | Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:50:07 | Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:49:36 | Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:47:47 | LAN client LGwebOSTV connected with IP address 192.168.0.5 | LAN |
06.12.2018 | 06:46:36 | Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:46:21 | Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:45:56 | Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:45:21 | Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:44:06 | Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:44:01 | Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:38:31 | Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:38:21 | Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:25:36 | Wi-Fi client amazon-dda21d56e connected with IP address 192.168.0.15 | LAN |
06.12.2018 | 06:25:26 | Wi-Fi client amazon-dda21d56e disconnected with IP address 192.168.0.15 | LAN |
06.12.2018 | 06:25:01 | Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:24:46 | Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:21:21 | Wi-Fi client RichardpleWatch connected with IP address 192.168.0.16 | LAN |
06.12.2018 | 06:19:31 | Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:19:26 | Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:16:16 | Wi-Fi client iPhone disconnected with IP address 192.168.0.14 | LAN |
06.12.2018 | 06:15:31 | Wi-Fi client RSiPhoneXsMax connected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:15:26 | Wi-Fi client RSiPhoneXsMax disconnected with IP address 192.168.0.6 | LAN |
06.12.2018 | 06:15:11 | Wi-Fi client iPhone connected with IP address 192.168.0.14 | LAN |
06.12.2018 | 06:14:56 | Wi-Fi client iPhone disconnected with IP address 192.168.0.14 | LAN |
06.12.2018 | 06:12:11 | LAN client LGwebOSTV disconnected with IP address 192.168.0.5 | LAN |
06.12.2018 | 06:08:46 | Wi-Fi client iPhone connected with IP address 192.168.0.14 | LAN |
06.12.2018 | 06:08:41 | Wi-Fi client iPhone disconnected with IP address 192.168.0.14 | LAN |
06.12.2018 | 06:07:31 | Wi-Fi client amazon-dda21d56e connected with IP address 192.168.0.15 | LAN |
06.12.2018 | 06:06:21 | Wi-Fi client amazon-dda21d56e disconnected with IP address 192.168.0.15 | LAN |
Has anyone any idea why this is happening? or is it likely that I need a new hub?
Thanks
10-01-2019 05:37 PM
Thanks @HappyNomad, one of the team will be in touch.
15-01-2019 05:26 PM
16-01-2019 10:53 AM
Do you have a reference number that was sent to you over email @HappyNomad?
16-01-2019 12:24 PM
@Adam wrote:Do you have a reference number that was sent to you over email @HappyNomad?
EFT195? By PM rather than email though.
18-01-2019 01:13 AM
Hey @HappyNomad, if you've filled out the EFT195 you should've got a reference number.
This will help us locate your case and we can follow up.
18-01-2019 12:09 PM
@MarkF wrote:Hey @HappyNomad, if you've filled out the EFT195 you should've got a reference number.
This will help us locate your case and we can follow up.
Just been through all of the emails from VF, both forum generated and from VF on my primary email account. Nothing received.
19-01-2019 01:08 PM - edited 22-01-2019 02:52 PM
if you look around the forum there are more than just you having these same issues but we are starting to come together as a community because we are all having the same issues over and over and vodafone seams to be washing every thing under the carpet etc also the media team needs to be replaced with more qualified advisers lets all help each other please read and share this post https://forum.vodafone.co.uk/t5/Broadband-Home-Phone/i-have-emailed-the-complaints-team/td-p/2621027
19-01-2019 03:09 PM
Thanks for getting back in touch @HappyNomad, it doesn't sound like we've received your query; I'm really sorry for any inconvenience this might have caused.
Please try clearing your cache and cookies, or use a different browser to complete the form and let me know if you receive our confirmation email this time.
19-01-2019 06:02 PM - edited 19-01-2019 06:04 PM
@TJ wrote:Thanks for getting back in touch @HappyNomad, it doesn't sound like we've received your query; I'm really sorry for any inconvenience this might have caused.
Please try clearing your cache and cookies, or use a different browser to complete the form and let me know if you receive our confirmation email this time.
Life is too short for this... my time has a value to me if not to you guys and I'm really not paying Vodafone to waste my time. I am paying for a service and quite frankly, Vodafone either can or it can't supply that service. If it can supply the service then it should get on and supply it. If it can't supply the service then it should let me know, refund my money and rip up the unfair contract. It is not my job to fix the problems and nor should I have to keep chasing those problems.
I have started the formal complaint process and one way or another this matter will be resolved.
No doubt this too will be deleted. Hey ho. Vodafone is clearly outside of its technical ability as an ISP. We live and learn.
19-01-2019 06:37 PM
Looking on the bright side, another thing that is outside of Vodafones capability, is the writing of a water tight contract! So if you go through your joining/terms letter you should be able to find multiple other issues that you can add to your claim! The biggie for many is that they cannot use "download speed" and "sync speed" interchangeably - the two are not the same thing.