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Other broadband queries

Firesticks losing connection

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3: Seeker

Hi, there, I've only had Vodafone broadband for a month now, but having an issue with both firesticks in the house losing internet connection overnight and I have to restart the firesticks in order for them to get signal again.

The firesticks say they are connected to the router but there is no internet access?

Is there a setting on the router that needs to be changed? I never had this issue with my BT router.

 

Thanks.

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1 REPLY 1
Moderator
Moderator

Thanks for getting in touch @Dean222. Is it just the Fire sticks that are having trouble staying connected? Do all the other devices in the house seem to be working correctly? 

You can give the following a try:

  • Try rebooting both the Fire Stick and router at the same time (even if the router is working fine with other devices).
  • Ensure that both your router and Fire Stick are running the latest software.
  • If not already doing so, use the HDMI extender that should have come with the Fire Stick; to see if this helps with interference. 

Let us know if any of these help at all 👍

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