main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Other broadband queries

GigaFast Milton Keynes Help Group

2: Seeker

Help Group for Milton Keynes GigaFast Users

View more options
1 REPLY 1
Highlighted
2: Seeker

As a GigaFast trialist we had 3 months of good service but since January a series of issues:

  • DNS problem
    • Eventually told by “Support Chat” not to use their DNS servers but user google 8.8.8.8 & 8.8.4.4 – 6 days and not a single DNS issue.
  • IP Phone has now been down 3 days
    • Contacted GigaFast support eventually – Fiona was very helpful apparently there are still quite a few MK phone lines still not working – with 3rd line support hopefully should be cleared today. However, I know 3 other trialist have working phones!
  • gigafast not responding to email
    • Fiona is check why they are not
  • Having seem this forum – saw another stating slow speeds
    • 100Mb server speedtest.net giving 50-60 down 75-100 up – something to keep an eye on as more users jion the network
  • Anyone tried calling support?
    • Using the home number 01908 .... puts you through to India or somewhere who don't understand GigaFast but eventually you can convince them to transfer you.
    • Fiona has asked me to try account number next as they are getting some people going direct - can anyone confirm that works?
View more options