As a GigaFast trialist we had 3 months of good service but since January a series of issues:
Eventually told by “Support Chat” not to use their DNS servers but user google 126.96.36.199 & 188.8.131.52 – 6 days and not a single DNS issue.
IP Phone has now been down 3 days
Contacted GigaFast support eventually – Fiona was very helpful apparently there are still quite a few MK phone lines still not working – with 3rd line support hopefully should be cleared today. However, I know 3 other trialist have working phones!
gigafast not responding to email
Fiona is check why they are not
Having seem this forum – saw another stating slow speeds
100Mb server speedtest.net giving 50-60 down 75-100 up – something to keep an eye on as more users jion the network
Anyone tried calling support?
Using the home number 01908 .... puts you through to India or somewhere who don't understand GigaFast but eventually you can convince them to transfer you.
Fiona has asked me to try account number next as they are getting some people going direct - can anyone confirm that works?