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Other broadband queries

Gigafast Service Outage

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2: Seeker

Given that there was such a lengthy service outage yesterday in Milton Keynes, why have customers not been contacted and compensated?

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2 REPLIES 2
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17: Community Champion

I assume it would be dealt with on a case by case basis @pegwr33 in conjunction with the Terms and acindtions and terms of service if the account holder raises a complaint.

My suggestion is to contact customer services and or use the complaints procedure. 

 

🌈 Stay Safe & Stay Alert.  🌈 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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17: Community Champion

Hi @pegwr33 

 

If there was an outage at your location due to a technical fault you should be entitled to a partial refund for the duration of the time when you were unable to use the service but there is a clause in the Terms and Conditions for when the services are contiuously unavailable, this was only for the one day.

 

The best thing to do is to speak to the Broadband Team and they will be able to advise accordingly:  The details are here: Broadband and Home Phone FAQ's 

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