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23-04-2017 10:24 PM
Can anyone advise if FEC upstream corrections increasing 3000 every 3 seconds is normal... Just about to clock 100 million in 2 days.
I'have had dropouts of IM clients (not broadband connection though) since my line moved from BT to Vodafone.. BT on Fibre has been stable for years before the move.
Even disabling wireless on the router, connecting only 1 laptop to the physical port and having no internet activity there is still a 200 per 3 second increase...
This says to me something is wrong somewhere... CRC error count is 8775 after 2 days as well, downstream looks good 6 corrections and no CRC errors...
I woudl prefer to use my HG612 and synology router rather than this connect piece of crap. or at least for a test to rule out hardware fault. Was told it would go in modem mode by vodafone store when I agreed to move over and that's not available either.
Spoke to VF support, as much use as a chocolate teapot... so hoping someone in the community has seen these high errors before, or maybe someoen from vodafone but I won't hold my breath...
16-03-2018 11:30 PM
Cancel while you can mate, I'd love the opportunity!
19-03-2018 11:37 AM
My apologies for the issues you're experiencing with us @MartinJ. So we can look into this with you and get you a static IP address, please follow the instructions in the private message I've just sent to you.
19-03-2018 01:38 PM - edited 19-03-2018 01:43 PM
Thank you DaneB.
I have already sent message reference static IP thru link from TJ last week but still waiting for answer.
Howerver I have just sent another message thru your link reference FEC Corrections,
Also updated printscreen of stats from today below:
20-03-2018 11:19 AM
20-03-2018 11:37 AM
After my brief interaction with "Zack" in 2nd level support on Monday 12th March, and following his instruction to run a 48 hour "tethered" test with my laptop connected via ethernet to my router, no one called me back!
However, yesterday I recieved an email from "Alan" asking what happened with the ethernet test.
This is the reply I emailed back to him yesterday, (which also gives you all an update on my issues):
Alan,
20-03-2018 01:29 PM - edited 20-03-2018 01:30 PM
Thank you @Mark
FEC Corrections ticket: WRT165 [#18297981] -no reply yet
Static IP ticket : EFT195 [#18282782] - I got reply asking to confirm detilas for security to which I did immidietely.
20-03-2018 01:52 PM
@MartinJ I can see we've received you latest email to case [#18282782]. One of uor team wil be in touch as soon as we reach your email 😊
20-03-2018 02:01 PM
@fscibetta I'm disappointed to hear you're having difficulty connecting to our interent service. So we can you further, please contact us by following the instructions in this private message.
23-03-2018 09:52 AM
One more update regarding my earlier problems.
So far, since switching to Static DHCP and a fixed outbound port for my media server everything has continued to work fine.
Also, since mid afternoon on the 21st March my upload speed has been regularly measured between 6 and 6.3 Mbps. The Vodafone Connect router shows it as 6.3Mbps.
Now, I don't know whether this is some random conincidence or whether someone has taken note of my frustration and rant in earlier posts and decided to do something about it.
So far there has been no response or acknowledgment from Vodafone support as to why the speed is back to what it was mid February.
Anyway, whoever "fixed" things, THANK YOU!
If things continue as they are now this will be my last post on the matter. If not, you will be the first to hear about it!
23-03-2018 10:18 AM
My experiences:
Those asking if you should leave? Yes, would be the answer I would give unequivocally. BT is miles ahead.
Those of you outside of the cooling off period, there's no reason you shouldn't be able to get yours cancelled. Write to the Vodafone exec and make them aware of your plight and their lack of doing, state you'll be speaking to Ofcom if you aren't shown the door, free of charge.