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High FEC Corrections and CRC errors on upstream

willink
2: Seeker
2: Seeker

Can anyone advise if FEC upstream corrections increasing 3000 every 3 seconds is normal...  Just about to clock 100 million in 2 days.

 

I'have had dropouts of IM clients (not broadband connection though) since my line moved from BT to Vodafone.. BT on Fibre has been stable for years before the move.

 

Even disabling wireless on the router, connecting only 1 laptop to the physical port and having no internet activity there is still a 200 per 3 second increase...

 

This says to me something is wrong somewhere... CRC error count is 8775 after 2 days as well, downstream looks good 6 corrections and no CRC errors...

 

I woudl prefer to use my HG612 and synology router rather than this connect piece of crap. or at least for a test to rule out hardware fault. Was told it would go in modem mode by vodafone store when I agreed to move over and that's not available either.

Spoke to VF support, as much use as a chocolate teapot... so hoping someone in the community has seen these high errors before, or maybe someoen from vodafone but I won't hold my breath...

 

 

 

305 REPLIES 305

@gipjon I appreciate your offer but unfortunately the 3rd line team that deal with the router don't offer this sort of service. they are a back office team and not customer facing. You mentioned that the Tech 2 team abroad were aware of this issue, did you get their name as this isn't something that has been advised to us(as ex Tech 2 advisor still on the email update list) Did they also offer to send you a 3rd party router??? If so I've sent you a private message on how to get in contact and we'd really need to investigate what this team are saying to customers. Joe

gipjon
16: Advanced member
16: Advanced member

yes i have been told that i can have a non vodafone router from your tech 2 advisor in india or egypt if you check my account the tech 2 advisor said she was going to leave a note on my account from my tech2 case handler in the uk called liam who can arranged to have a non vodafone router sent to me , if you check my account for which tech 2 lady i spoken to around the 11jan2019 then you can pull the call and listen 

TJ
Community Manager (Retired)
Community Manager (Retired)

Thanks for confirming that information @gipjon, once we've received your completed form we'll be happy to take a look into exactly what's been offered đź¤”

gipjon
16: Advanced member
16: Advanced member

hi tj , did you find a update for the customers in this thread with ref to vodafone sending a difference router to them  , what do customers have to do in order to be sent one as stated by your tech 2 

Blair
Moderator (Retired)
Moderator (Retired)

Hey @gipjon anyone with a router issue is more than welcome to contact us privately and we’ll do our best to help.

Blair

 

 

Last night my router (even though it said it had not restarted its self or reconnected) decided to brake. I rebooted it and it worked find but slow. I'm now getting cheesed off with it. 

The problem is Blair we might all have a router issue because this issue hasn't been solved for anyone; From my own experience I can only say that when I moved from BT to Vodafone, the only things that changed were the router at my end and the server my router is ultimately connecting to. FECs are not, as I understand it, performed at the router level but by the Vodafone servers and the fact that an FEC was performed is simply reported back to the router. 

 

If the origin of the problem (corruption on the upload) was on our LANs, swapping the router for a different model would have no effect. The same problem would be recieved by the Vodafone servers and would result in an FEC.. and of course if the problem WAS the router, swapping for a different model would also reveal this. However, until some of us get different routers there is no way to be sure..

gipjon
16: Advanced member
16: Advanced member

i really do believe in being fair and giving people/company the opportunity to rectify problems . But all i can say is “well thats really clever moderator blair , just take the mickie out of everyone on here."  what is wrong with you ,

Can you send me your full name and department staff number etc and the email or the phone number and the name of your manager  ,or can you ask your manager to ring me please.

 

So far we have all kept this in-house with vodafone and not involved ofcom and the media yet.

 

I can see the headline on bbc news, Vodafone router won't work with Vodafone broadband. Vodafone media team confirmed issue , 1000s of user affected. Staff members fired as they have not been doing their job correctly. Issues not passed up the chain to higher management.  Major speed issues as reported by think broadband.

Its a bigger story than Volkswagen fixing fuel data ,and your names is all over this blair along the side of staff member joe and tj  so if i was you lot i would do the job that you are paid to do and get us all some answer on how to rectify the issue.

Blair
Moderator (Retired)
Moderator (Retired)

Hey @Siygess I can totally understand where you’re coming from. There’s certainly a number of posts with similar issues. so it's important we get this passed through to the correct team . If there's some sort of reocurring issue, it would be collated by our Technical Specialists (Tech2) and 3rd line.

 

We can only give general advice on our forum, so in order for us to run any tests, or check the stats on a particular router, It would need to be done via sending us a private message so we can pass security, and access the account first. We'd then get a fault ticket raised if there was a clear problem.

 

Blair

gipjon
16: Advanced member
16: Advanced member

How long does it take .  it's the same posts back in 2017 .come on Blair I'm sure you can give us a better answer.  Like what has management said about it .or how is vodafone going to compensate it's customer