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Other broadband queries

How to access free gift for joining Vodafone broadband

1: Seeker

Recently switched from BT broadband after a call. The agent on the phone said there was going to be an option of a free gift to choose from. However, since the switch happened over the phone how would I gain access to the choice of the gifts so that I don't end up paying twice for the broadband

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10 REPLIES
13: Advanced Member

There is a gift offer which ends 3rd Sept.  I suggest that you use the chat to make sure that you are entitled to the gift.  Keep the chat logs.  I would expect you to get appropriate emails if you are entitled. 

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3: Seeker

I signed up on 3rd Aug - was connected on the 17th, got a letter about the free gift 5 days after I was connected.  It then told me I have to wait till 17th Sept till I can claim it - I assume its so you can't cancel and then get the free gift etc.

I would expect a letter 5 days after your broadband is active

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Moderator

@arlenm You should receive some correspondence surrounding your eligibility to claim the free gift shortly after purchase and/or activation. You can find all the details you need and what to do if you're having any issues here: https://vodafone.uk/2KeMdRn

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4: Newbie

We have just passed the 30 day period after signing up and as yet have received no message about the free gift.

However I did find a web page where we entered our details and received confirmation that we had now been registered and should receive further instructions within 5 days.

Seems a long winded process particularly as they have all our details already - but lets give it 5 days and see what happens next.

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Anonymous
Not applicable

I have been with VF for 3 weeks and got a letter this week about the free gift. I won't qualify though as will be leaving in 7 days.

Mark

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4: Newbie

I received an e-mail with a code last night.

So I've booked our choice and had a further e-mail to say it would be shipped within 14 days, but to allow up to 30 days for delivery - wonder what DPD service they are using that requires up to16 days from despatch for delivery

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1: Seeker

Hello

Did you ever receive your gift? I am yet to receive mine and can't get in contact with UKTLC promotions.

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4: Newbie

Mine turned up after about 16 days of the confirmation e-mail.

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3: Seeker

You're not the only one. I did get an email on 21 November to say that there was a delay due to high demand and to allow an extra 2 weeks. Well 3.5 weeks later I'm still waiting......

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Highlighted
Moderator

Hey all, if you're still awiting your free gift. Please get in touch with TLC here.

 

They'll be able to answer any questions you may have.

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