I have never had such a terrible customer experience

[jasoncosta]

Me and my partner both tried signing up for a 18 month broadband contract after receiving an invite by post. Imagine being invited to a party and then get told to leave at the door.. Well that just happened - both of us got rejected due to credit checks on signup.

I just left an 18 month contract with BT and never had any issues signing up for anything else.

Then the customer support hell starts:

Contacted CS on live chat and got told to call a number that is only for Vodafone customers after explicitly telling them I am not a customer.

Contacted CS again and was moved to a different team 3 TIMES. Got told to call Experian and was told they cannot tell me the reason for the credit fail unless I sign up and pay.

Words cannot express how disastrous this signup experience was.

Vodafone - never again.

[DaneB]

Hi @jasoncosta, I'm sorry to hear about your experience with us. You can find more information about why your application was potentially unsuccessful here. Any further questions, please let me know 😊

[srpsrp]

well in my experience their phone support is not a lot better if you are a paying customer. try plusnet, you can pay line rental in advance so I doub't they even need a credit check.

[jasoncosta]

Signed up for plusnet, no credit-check and instalation next week 

[srpsrp · Accepted solution]

ha ha see my other post, you may need to phone VF one last time after the line has gone over or they KEEP BILLING you forever ! Please check