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Other broadband queries

I have never had such a terrible customer experience

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3: Seeker

Me and my partner both tried signing up for a 18 month broadband contract after receiving an invite by post. Imagine being invited to a party and then get told to leave at the door.. Well that just happened - both of us got rejected due to credit checks on signup.

 

I just left an 18 month contract with BT and never had any issues signing up for anything else.

 

Then the customer support hell starts:

Contacted CS on live chat and got told to call a number that is only for Vodafone customers after explicitly telling them I am not a customer.

Contacted CS again and was moved to a different team 3 TIMES. Got told to call Experian and was told they cannot tell me the reason for the credit fail unless I sign up and pay.

 

Words cannot express how disastrous this signup experience was.

 

Vodafone - never again.

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4: Newbie

ha ha see my other post, you may need to phone VF one last time after the line has gone over or they KEEP BILLING you forever ! Please check

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4 REPLIES 4
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Moderator

Hi @jasoncosta, I'm sorry to hear about your experience with us. You can find more information about why your application was potentially unsuccessful here. Any further questions, please let me know 😊

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4: Newbie

well in my experience their phone support is not a lot better if you are a paying customer. try plusnet, you can pay line rental in advance so I doub't they even need a credit check.

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3: Seeker

Signed up for plusnet, no credit-check and instalation next week :Winking_smiley:

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4: Newbie

ha ha see my other post, you may need to phone VF one last time after the line has gone over or they KEEP BILLING you forever ! Please check

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