main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Other broadband queries

Issues Connecting to work VPN

Highlighted
2: Seeker

Good Morning All

 

I was wondering if anyone else has had issues connecting to Work VPNs on Vodafone Home Broadband.  I have a work laptop that uses the Cisco AnyConnect client to connect to our corporate VPN.  This has been checked multiple times by my work IT team and functions correctly when connected to any other internet connection Issues only arise when connected to my Vodafone broadband at home. The VPN tunnel is established but traffic is not being passed.  This logically would suggest that the issue is being caused by the Vodafone Broadband.

 

I have on multiple occasions spoke to the customer service team who just keep repeating the same unhelpful line that it must be the configuration of the VPN client.  Even when retold that it works on every other internet connection except VF they refuse to assist or provide any useful help.  When as advised by my work IT team i questioned whether they placed any restriction on VPNs they basically said we dont support VPNs and refused to help.  Great Customer Experience that im sure VF must be proud of.

 

Has anyone else has similar issues or managed to find a resolution?

 

Thanks in advance

View more options
11 REPLIES
12: Established

I've got 3 laptops which connect 2 different Cisco AnyConnect VPNs and they work without issue on Vodafone (both using the VF router and my own).  It does sound the like issue is something to do with the AnyConnect config at the corporate end.

 

Have you tried generating the AnyConnect logs and reviewing them / sending them to your network team at work to them to look at / raise with Cisco?

Have you got all VPN features turned off on the router?  You could try placing the work laptop in the DMZ on the VF router.

View more options
1: Seeker

Hi,

 

I have the exact same issue with Cisco AnyConnect. It works perfectly when I use a hotspot through my Vodafone mobile 3G connection, but with WiFi, all connections time out under the VPN.

 

I've reached out to Chat support. They instructed me to change my DNS settings to manual and then 8.8.8.8./8.8.8.8/ which I did, but it didn't help. Chat person refered me to the "advanced broadband" support team over the phone. However, when I called them, they said they only check if your internet connection works, and don't go beyond that. Pretty frustrating.

 

Has anyone had any luck in solving this?

View more options
Moderator

 

 

Hey @irene_l It's difficult for us to provide support for a VPN service, however we actually use Cisco AnyConnect when working offsite so I can confirm that it works fine over our router.

 

I wonder if the VPN client's just not opening the correct ports on your router? A reset might help if this is the case. Just hold in the reset button on the back for 20 seconds and give the router 3 or 4 minutes to re-establish the connection.

 

Blair

View more options
1: Seeker

Hi Blair,

 

thanks so much for your quick reply! I understand, but I still wish there was some kind of support I could get, even against a fee, because it’s important to solve this.

 

I tried resetting as well, guided by the Chat support team, but still no luck.

 

The strange thing is that Cisco AnyConnect works just fine with every other connection I have tried (my 3G mobile hotspot, the coffee place on the corner wifi, friends wifi, airport wifi), all except my own at home. I even had a previous Vodafone broadband router at another address in the past, and it worked just fine. 

 

If anyone has any suggestions, I’d love to hear them!

View more options
12: Established

Have you been able to try a different (non VF) router on the line at home?

View more options
1: Seeker

Thanks for the suggestion. No, I haven’t tried that - will give it a go.

View more options
2: Seeker

Hi All

 

Thanks for the replies, i can confirm that this was a VF issue but not with the line.   It something within the VF supplied router causing the issue.

 

As soon as i replaced the VF router with an ASUS 111905 DSL-AC68U all is functioning normally and has been for about a week.  Ironically VF still maintain its nothing to do with thier hardware even though as soon as that was replaced things have been functioning normally.

Hope it helps.

View more options
12: Established

Curious.... I wonder if you AnyConnect uses a non-standard port?  Certainly I don't have any issues and I connect to 2 different AnyConnect networks from home (with both their VFMegaShiteBox router and my own equipment)

View more options
Moderator
Moderator

@irene_l Hi there, we currently use the same program when we connect our laptops when working from home.  I can also confirm that we've not experienced any issues with that VPN on Vodafone broadband. Have you tried your own router yet. Please let us know how you get on. Joe

View more options
4: Newbie

I'm.having the same issue with Cisco!! I removed content controls and still kicks me off

View more options
Moderator

Hey @jennig, are you able to use the VPN on another broadband service?

 

I'm just trying to establish if it''s our router, or something else causing the issue. I've been looking through the Cisco community and there were some users unable to use a certain build of the VPN client with a certain build of Windows 10.

 

Blair

View more options