main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Other broadband queries

Losing connection for tv

Suzied
3: Seeker

I now have the 100 gigafast service.  Previously I had TalkTalk 35mbps broadband but thought fibre would be more stable. I used to watch streaming TV through my wireless Nowtv Stick with no problems.  Now I can't watch even a short programme without it losing connection be several times.  I've even had the same problem, but less often, on the wired TV connection. Have tried resetting and the stick is on channel 6.  Also "boosted" through the app, but still dropped out.  Router is near tv.  Seriously considering going back to my old supplier. I see some answers say turn off other devices, but I got the service to allow multi device use.  Any advice would be welcome. 

View more options
1 REPLY 1
Andy
Moderator

Hi @Suzied 👋 We want to make sure you are getting a stable internet connection, with you saying you have been experiencing this on a wired connection as well as wireless I think it best that we do some tests on your line. If you are able to call 08080 034 515 and our dedicated Gigafast team will be able to look into this.

View more options