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Other broadband queries

Moving home

2: Seeker

I've spoke to a gent overr the phone today, I've had to cancel my broadband, he said for my new address vodafone do not supply as my address isn't on the system and that another address was showing under that post code which didn't include the house name. However, I've tripple checked and there's no other number on my street other than the house named ones. I've checked this against royal mail which confirmed their isn't any other properties on my street which contain my house number without the house name. The gent told me as the address didn't match it can't be moved over to the new property?

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Hey @CWHITE88 - we'd need to access your account to double check these details. 

So one of our team can take a closer look into this for you, please get in touch via Facebook, or contact us on Twitter. You can find more information on doing this here. Please provide a link to this thread, along with your username too; so you won't have to explain yourself again 👍

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