Welcome to Vodafone Community
I'm looking to switch to Vodafone broadband from BT but when I try online it says the service is not available in my area.
I've been told that if I have fibre with bt then I should be able to get fibre with Vodafone.
We are on a new build estate, but been here for over a year now and been using BT fibre for all of that time.
How long does it take for Vodafone to update their records?
I really want to do the switch online as currently I can get £100 cashback through topcashback online so I don't really want to switch over the phone.
Is there anyone I can contact to set up the postcode as valid so it will work online?
There's fibre and then there's fibre. So there is a difference between FTTP/FTTH (fibre to the property or hub) and FTTC (Fibre to the cabinet). In most cases if it's FTTC then it's open to the market - and you'd be able to sign up with almost any provider if they are willing to install their equipment at your local exchange.
If on the other hand it's FTTP/FTTH then there are now agreements in place between BT/VF/Virgin, but they are not (yet at least) national.
*Personally if it's FTTP/FTTH I've probably steer clear of cross supply arrangements - it's fine while it works, but some providers can barely support their own users!