Welcome to Vodafone Community
Hello, I have been with Vodafone Broadband for a while now, I'd like to request a new router please. If lots of devices are connected then it struggles.
May I ask what your downloaded and upload speeds are?
If your not sure the ookla speediest app is a good option.
How many devices and which devices are using the connection and are you on wifi or ethernet cable connection?
If you do need a new router then the dedicated Vodafone Broadband teams number is in Vodafone contact-us.
Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.
Samsung One Ui / Pie.
Samsung Gear s3 Frontier Watch.