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Other broadband queries

No option to add more static IP addresses to account

2: Seeker

Hi,

 

I signed up for business broadband in August. I called them up a few days after installation to setup my static IP which they sorted but told me I should be able to add further IP's in my account settings online.

Looking here https://support.vodafone.co.uk/Broadband-home-phone/Broadband-business/

this seems to be the case, however the option is not there for me.

I've called through a couple of times but the call center agents don't seem to have any idea what I'm talking about, and the online chat just says it's busy.

Does any one have any idea what I can do here?

 

thanks

 

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4 REPLIES 4
Moderator

Hi @stra1ghtarrow 👋 I believe with business accounts we do have this option to add additional IP`s, we will need to take a look at your account and go through your options, if you contact our social team here and one of our broadband specialists will be able to take a further look at this 😊 

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10: Established
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2: Seeker

Yeah I’ve seen this. So I’ve set the public ip range up in the Vodafone router and plugged my Palo Alto into the lan port and set it’s static ip, but no traffic will move between the routers. Any ideas?

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10: Established

Unfortunately that is the extent of my knowledge.

 

 

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