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Other broadband queries

Outrageous price difference for the same service

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2: Seeker

Hi there,

 

I have super fast 2 broadband and I pay £26 per month (I am mobile pay monthly customer too) now you are selling the same service super fast 2 broadband for only £20 per month! The price difference is substantial and it's not fair that I have to pay so much more for the same service. I would like my contract to be moved to the new price plan

 

Best Regards,

Davide

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1 REPLY 1
17: Community Champion

I fully understand your unimpressed with this but services and prices can and will change @Masango 

 

As the Vodafone Social Media Teams here cannot help with account based enquiries then you'd need to speak with customer service on live Chat or via the broadband  agents via Contact-us.

 

Or ask the Vodafone Social Media Teams on Facebook Twitter for help as they can help this way via social media.

 

My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.

 

But it's the same Social Media Teams here that help and assist via Facebook and Twitter.

 

The Social Media links I've provided are the Official links that the Vodafone Forum Team here would provide you once they caught up and have read your thread.

 

Things have changed as they have decided that help and assistance with account based issues would be best supported that way.

 

I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.

 

Please remember to include the link to your forum post, along with your username.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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