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Hi There, I also have a bit of an issue with this....
Based on the PDF for contract which I received and the sales advisor online before I signed up, I was told I could have a static IP. Now, I have to admit the service is speedy and fine and the support seems to be OK so far, but...
I called up tech support on the day I went live (1/5/18), spoke to someone within seconds who understood that yes, this is possible and said they'd request it for me and as my account hadn't fully gone live on the system, they'd pass the details to their manager and I'd get an email from someone on 4/5. Nobody emailed me.
Now, speaking to two people yesterday (who both promised to call me back and didn't) they both said this is possible but there was an issue adding it to my account due to the order not going fully live for some reason, despite the service working, they just felt it was a mis-match between the BT system and yours. OK, Fine....
I called today to ask what was going on as I hadn't heard anything to be told "no, we can't add it, it's for business customers only". Ok, if this is the case, why is it in your literature and why do your agents seem to believe it's possible to request. Sort it out, it's not good enough.
You can imagine how frustrating it was, I ended up speaking to retentions who've very kindly said that they'll credit me for the month, but we need to get an answer on sorting this.
Can one of the vodafone staff come back to me to sort this out please? - It definitely seems possible, otherwise you're mis-selling. And that's disappointing, because the service seems pretty reasonable.
Solved! Go to best answer.
I spoke last night to a very helpful support agent , named Ahmed who sorted this out for me.
Behold this morning, 12 hours later and I have gotten an email from Vodafone, saying that my Static IP address is up and ready to use.
Kudos to Ahmed and the Vodafone support team for such a quick turnaround!
George ( A very happy Customer )
Well, I have to admit, I'm still waiting for this to be sorted, yet other people have jumped in on the thread and got theirs sorted out before I did, which is disappointing.
However, I have had a phone call from the person who's dealing with the escalation saying they're getting difficulty adding it to my account and she herself had issues accessing the escalation system... ... it seems a bit like the CMS/Backend systems are not great and there's some work to go.
However, the person I spoke to was really helpful and I did mention as with some providers, a static IP is a tickbox when you log in and it's active, it really shouldn't be this complicated. Otherwise, the actual internet service is super quick and I'm delighted with it... bit of a mixed bag so far!
Hopefully will be sorted next week and I'll post an update.
Hi, maybe I could have some help here too. I was given the number to call, spoke to a helpful lady who said that my static IP had been sorted out - and that the address I already had would now remain static.
It did, ....... until the first time the router restarted - and I now have a different IP. :-(
Some help to get me a real static IP would be appreciated. I did get caught up in the mess first time around when static addresses were suddenly withdrawn - hopefully it will be easier this time!
I'm sorry that you're having trouble getting a Static IP created @NickLocke 😞
The Broadband Specialists in our team will be more than happy to see if they can get one set up for you! I've popped you a private message over with details on how to get in touch, so they can access your account to investigate further.
Please keep us updated and pop back to us if you have any further questions in the meantime, we'll be more than happy to help in any way we can.
I also had the same type of experience. I had to chase it up a couple of times when my IP kept changing. I was eventually told by a very helpful Scotsman that they have to be ordered from an upstream provider, that my order hadn't gone through properly and he would try again. I got an email confirmation about a week later and my IP hasn't changed since.
If I didn't know better I would say they're only giving out static IPs to those who persevere and kick up a stink about it, to minimise the number of static IPs they hand out
You can check whether or not you actually have a static IP by doing a reverse DNS lookup, it should have this format:
Thanks for sharing that tip Jim.
Following my post above, the exchange with the forum team confirmed that there were issues - basically sometimes it works, sometimes it doesn't. After several more calls, I got hold of a guy who suggested that there was something stuck around from previous attempts at allocating a static IP (past year). He cancelled the (not working) static IP, left it a day and allocated a new one. I received two cancellation emails and one provisioning email. I was slightly concerned that the provisioning mail had a blank where the static IP should have been quoted.
I was however encouraged that I then kept the same IP through a router restart, but was still nervous.
Following Jim's tip seems to confirm that I do actually now have a static IP address!!
i require a static ip, so i went on the web chat and was told no problem the broadband team i will have to phone and its free. ( the webchat agent was on the broadband team but couldnt doit for some reason)
anyway sat on hold for a bit only to be told they dont do this. the agent even asked her team leader who said they dont do this.
if this is not something that vodafone do why advertise this. ?? i think i may have to go elsewhere to get this service as dynamic dns is not the way forward. i even asked the agent if they could extend the dhcp lease i next get forever but she didnt know what i meant.
she was very appologetic and nice but that does not get me the service i require.
anyone help or is this now a dead duck ?
If this is in any of your joining literature, or you can provide the proof that it was being advertised then you should coninue to chase it! Checking on my own literature, and it's not in the agreement that I recieved.
*Using a Draytek Vigor 130 with an Asus RT-AC68U because the supplied router is too broken to use; but it is interesting that using the Vigor 130 in "bridging mode" sometimes allocates multiple external IP addresses to devices on our LAN. For our own use here, that functionality suits me better than a static IP!
It seems to be a common issue that half of the support team don't know what they're talking about regarding the static IP., so calling back and talking to someone else can sometimes do the trick, I know I had to try a few times to find someone who knew what to do, and others have reported the same kind of experience. I can assure you that static IP is an option, just keep chasing them and you'll get it.