main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Other broadband queries

Pro superfast 2 includes entertainment?

limashaheen
2: Seeker

my home broadband plan is pro superfast 2 and when I go to the plan details it says I have youtube premium, prime video, and Spotify and I was wondering how it works and if I do have it in my plan how do I activate it.

 

thank you,

shaheen 

View more options
5 REPLIES 5
Farai
Moderator

Hey @limashaheen 👋 Thank you very much for reaching out to us. However, as far as we're aware the entertainment packs are only available on specific Pay Monthly mobile plans. If you're on the Pro Superfast 2 service, you can find what offers are available with this service here
If you'd like to discuss the account further with a member of staff, you can also reach out to our dedicated team by calling 08080 034 515 from any UK mobile or landline 👍

View more options
Jayach
16: Advanced member

This has been asked before, and the poster was assured he was entitled to his choice of the 3 premium services.

See the thread here: Can I sell the included Apple TV box? - Community home (vodafone.co.uk), and it is asked towards the end. Do let us know how you get on.

View more options
limashaheen
2: Seeker

I contacted Vodafone broadband assistance and they told me its included for pro xtra only but I don't understand why its still being shown on my plan 

View more options
Jayach
16: Advanced member

I agree, if it's shown on your plan you should be entitled to it.

I think I would raise a complaint, just to see what they say.

Complaints Code of Practice | Vodafone

As they say on that page, "your feedback help us put things right, but it’ll ensure we continue to improve for other customers too."

 

 

View more options
limashaheen
2: Seeker

Okay, thank you very much 

View more options