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Other broadband queries

Router suddenly cannot reach one specific website (which always worked before)

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2: Seeker

This is a bit weird - hope someone can shed some light.

I use a website called www.chartworld.com to buy my electronic navigation charts. This has always worked fine until the other day, when all I get is "cannot reach this page". I have done the obvious - used alternative browsers, rebooted the router, change the DNS, but nothing makes a difference. The same is true if I use my desktop, iPad or laptop.

I tried on my phone using 4G and get through no problem, so I'm now forced to hotsop my desktop computer to my phone to get to www.chartworld.com, order what I need and then switch back to the Vodafone router.

I cannot find a blocked list or any other setting that might be the cause.

Thanks in anticipation/frustration...

 

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12 REPLIES 12
14: Advanced member

have you logged into Vodafone and check that Vodafone is not blocking it in the setting page

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2: Seeker

As far as I’ve seen, there is nowhere in the router admin where pages/sites can be blocked.

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14: Advanced member

I don't mean the router, your Vodafone account on the website 

 

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2: Seeker

Thanks for the suggestion but nothing on the Vodafone account settings to change. I cannot find a place where you would be able to block a site.

it seems. Most likely to be in the router’s firewall, but other than turning it on/off there’s nothing configurable.

VPN is the best workaround I can find.

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14: Advanced member

Your Content Profile determines which sites you can access. You can view and manage your Content Profile through the Content Controls menu in My Vodafone online.

  • Choose Safe and malicious websites, such as phishing sites (which attempt to gain personal details by posing as banks or other trusted sources), will be blocked
  • Choose Super Safe and you’ll restrict access to content of an adult nature including gambling sites, dating sites or adult entertainment. Please note: social networking sites, such as Facebook and Twitter, will still be accessible
  • Choose Ultra Safe and you’ll restrict access to all the above categories, as well as all social networking and gaming websites
  • By creating a Custom profile, you can pick and choose which content categories you want to restrict access to. A full list of content categories and example websites can be found on My Vodafone online
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12: Established

Seems to work ok for me.  Not usind the VodaStink route or their dodgy DNS though.

 

C:\Users\matth>tracert www.chartworld.com

Tracing route to www.chartworld.com [54.229.30.190]over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.254
2 8 ms 10 ms 8 ms host-212-158-250-38.dslgb.com [212.158.250.38]
3 8 ms 8 ms 9 ms 63.130.127.213
4 9 ms 9 ms 10 ms ae15-xcr1.slo.cw.net [195.2.2.217]
5 10 ms 10 ms 10 ms 52.95.216.232
6 13 ms 10 ms 10 ms 52.95.61.68
7 9 ms 9 ms 10 ms 52.95.61.77
8 * * * Request timed out.
9 49 ms 42 ms 20 ms 52.93.6.158
10 19 ms 18 ms 18 ms 52.93.101.63
11 45 ms 61 ms 41 ms 52.93.101.6
12 27 ms 33 ms 22 ms 52.93.7.49
13 * * * Request timed out.
14 * * 20 ms 52.93.7.59
15 * *

 

Made a "bad" request on port 80 for the site:

 

HTTP/1.1 400 Bad Request
Date: Tue, 26 Mar 2019 13:17:07 GMT
Server: Apache
Content-Length: 226
Connection: close
Content-Type: text/html; charset=iso-8859-1

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2: Seeker

Well I logged in to the full Vodafone account site, not the chopped down version accessible from my iPad. There are no blocked websites and I’ve turned off content control temporarily. Diddly squat difference.

 

inwas travelling the last couple of days and used several hotel, office and public WiFi connections, they all worked no proble. It’s not my devices, it’s the router or some block at Vodafone. I’m not using their DNS and have tried several others.

 

Its irritating but VPN is a workaround.

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12: Established

If DNS resolves the name, try a tracert or a telnet on port 80 and see if they work.

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4: Newbie

Just out of interest. When I was with Virgin media broadband about 4 years ago,
I was unable to reach some websites.


Just for example www.freeview.co.uk was not available, as well as many other
sites throughout the internet.


At this same time as this I was also experiencing poor single thread
download speeds from some sites, although some sites still downloaded
at full speed, Just like with VF currently.

 

Anyway, at that time they suspected a line card issue on their network.
They asked me to post some traceroute (tracert) tests on their forum.
I did this and within about a week they had it fixed.

 

Just to verify I can reach www.chartworld.com from here on my VF broadband.
However that probably means there's an issue with a line card on VF's network
somewhere between where you route through and the Internet.

 

C:\Users\eazy7pb>tracert www.chartworld.com

Tracing route to www.chartworld.com [54.229.30.190]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms vodafone.broadband [192.168.1.1]
2 15 ms 15 ms 15 ms host-212-158-250-34.dslgb.com [212.158.250.34]
3 16 ms 15 ms 15 ms 63.130.104.198
4 16 ms 16 ms 16 ms ae11-100-xcr1.hex.cw.net [195.89.96.1]
5 16 ms 16 ms 16 ms ae0-xcr1.lsh.cw.net [195.2.24.110]
6 16 ms 16 ms 15 ms 52.95.216.30
7 23 ms 23 ms 17 ms 54.239.100.134
8 17 ms 18 ms 17 ms 54.239.100.139
9 27 ms 26 ms 27 ms 178.236.3.4
10 27 ms 27 ms 27 ms 54.239.44.140
11 * * * Request timed out.
12 65 ms 53 ms 58 ms 52.93.6.172
13 26 ms 26 ms 27 ms 52.93.101.55
14 42 ms 64 ms 65 ms 52.93.101.30
15 28 ms 28 ms 28 ms 52.93.7.71
16 * * * Request timed out.
17 * * * Request timed out.

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2: Seeker

Here are my results, but not sure how to interpret them. I've tested some of the IP addresses like 63.130.127.221 for example, and cannot reach any page.

 

Tracing route to www.chartworld.com [54.229.30.190]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms vodafone.broadband [192.168.1.1]
2 9 ms 9 ms 8 ms host-212-158-250-33.dslgb.com [212.158.250.33]
3 11 ms 9 ms 12 ms 63.130.127.221
4 11 ms 11 ms 12 ms ae15-xcr1.slo.cw.net [195.2.2.217]
5 11 ms 12 ms 15 ms 52.46.167.134
6 13 ms 13 ms 12 ms 52.95.61.58
7 19 ms 16 ms 12 ms 52.95.61.67
8 * * * Request timed out.
9 25 ms 21 ms 24 ms 176.32.106.239
10 * * * Request timed out.
11 51 ms 50 ms 53 ms 52.93.6.202
12 22 ms 21 ms 21 ms 52.93.101.45
13 50 ms 38 ms 34 ms 52.93.101.28
14 23 ms 22 ms 21 ms 52.93.7.71
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

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2: Seeker

Really weird - I've done nothing else, but the site has returned all by itself...!!!

Thanks for the advice, much appreciated.

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4: Newbie

@LimeTree wrote:

Really weird - I've done nothing else, but the site has returned all by itself...!!!

Thanks for the advice, much appreciated.


Good to hear LimeTree

Maybe they have seen your traceroute results and fixed it already 

 

As far as I know the ip addreses in the traceroute results are all routers and will have no webpage to view

for end users.

However these results can help an isp diagnose where the issue may be on their network.

I'm sure there are others on this forum who know much more than myself about traceroute results though.

I am only a novice with traceroute.

 

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