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Samsung smart TV and problems with new vodafone router

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2: Seeker

I signed up to vodafone and was connected a couple of weeks ago. All fine, download speeds about 32 meg at best, more typically 15 during busy times. 

but the moment I connected, my smart TV (Samsung UE32H5500AKXXU) stopped working properly. It's connected by wireless but the apps stopped working completely, TV worked ok. I hard reset it, using some hidden menu, reinstalled latest firmware, updated apps. Now iplayer will occasionally work, but only after hanging for long time on inital load. ITV player won't open at all. All4 will open sometimes, but takes about 4 minutes to load a programme, although it will run the ads ok.

they all work fine on the laptop, so it does look as though it is a problem specifically between the TV and the router. Does anyone know how to solve this?

Thanks

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10: Established

@timinwinchester wrote:

I signed up to vodafone and was connected a couple of weeks ago. All fine, download speeds about 32 meg at best, more typically 15 during busy times. 

but the moment I connected, my smart TV (Samsung UE32H5500AKXXU) stopped working properly. It's connected by wireless but the apps stopped working completely, TV worked ok. I hard reset it, using some hidden menu, reinstalled latest firmware, updated apps. Now iplayer will occasionally work, but only after hanging for long time on inital load. ITV player won't open at all. All4 will open sometimes, but takes about 4 minutes to load a programme, although it will run the ads ok.

they all work fine on the laptop, so it does look as though it is a problem specifically between the TV and the router. Does anyone know how to solve this?

Thanks


Some models of Samsung TVs have a known fault with their wifi adaptors.  Mine included.  I have a wired connection because of the TV's dodgy wifi but that said...

 

The Vodafone router also has known wifi issues and drops connections randomly and frequently.  Have you yet done the basic Router WiFi set-up stuff?  

  • [Expert Mode]/[[Wi-Fi] split the SSIDs
  • [Expert Mode]/[[Wi-Fi]/[Settings] select channel 1, 6 or 11 (20 MHz) for the 2.4 GHz band
  • [Expert Mode]/[[Wi-Fi] /[Settings] select Channel 36 (20/40/80 MHz) for the 5 GHz band

While you are there you should probably go into [Expert Mode]/[Internet] and change your DNS from automatic to manual and enter something like 1.1.1.1 and 1.0.0.1 (Cloudflare DNS) or 8.8.8.8 and 8.8.4.4 (Google DNS).  Other DNSs are available.

 

When I selected the above WiFi settings, my wifi network became much more stable (but not perfect by any means). 

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10: Established

@timinwinchester wrote:

I signed up to vodafone and was connected a couple of weeks ago. All fine, download speeds about 32 meg at best, more typically 15 during busy times. 

but the moment I connected, my smart TV (Samsung UE32H5500AKXXU) stopped working properly. It's connected by wireless but the apps stopped working completely, TV worked ok. I hard reset it, using some hidden menu, reinstalled latest firmware, updated apps. Now iplayer will occasionally work, but only after hanging for long time on inital load. ITV player won't open at all. All4 will open sometimes, but takes about 4 minutes to load a programme, although it will run the ads ok.

they all work fine on the laptop, so it does look as though it is a problem specifically between the TV and the router. Does anyone know how to solve this?

Thanks


Some models of Samsung TVs have a known fault with their wifi adaptors.  Mine included.  I have a wired connection because of the TV's dodgy wifi but that said...

 

The Vodafone router also has known wifi issues and drops connections randomly and frequently.  Have you yet done the basic Router WiFi set-up stuff?  

  • [Expert Mode]/[[Wi-Fi] split the SSIDs
  • [Expert Mode]/[[Wi-Fi]/[Settings] select channel 1, 6 or 11 (20 MHz) for the 2.4 GHz band
  • [Expert Mode]/[[Wi-Fi] /[Settings] select Channel 36 (20/40/80 MHz) for the 5 GHz band

While you are there you should probably go into [Expert Mode]/[Internet] and change your DNS from automatic to manual and enter something like 1.1.1.1 and 1.0.0.1 (Cloudflare DNS) or 8.8.8.8 and 8.8.4.4 (Google DNS).  Other DNSs are available.

 

When I selected the above WiFi settings, my wifi network became much more stable (but not perfect by any means). 

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2: Seeker

Thanks HappyNomad. No, I haven't done any of that setup stuff.  I'll take a look at that 

But based on your comment re a wired set up, would I just need to run a LAN cable from the back of the vodafone router into the back of the Samsung TV? Might help me just get a more reliable connection. Would the Samsung just notice it was now wired connection, or would I have to somehow tell it?

Appreciate the help, thanks


@HappyNomad wrote:

@timinwinchester wrote:

I signed up to vodafone and was connected a couple of weeks ago. All fine, download speeds about 32 meg at best, more typically 15 during busy times. 

but the moment I connected, my smart TV (Samsung UE32H5500AKXXU) stopped working properly. It's connected by wireless but the apps stopped working completely, TV worked ok. I hard reset it, using some hidden menu, reinstalled latest firmware, updated apps. Now iplayer will occasionally work, but only after hanging for long time on inital load. ITV player won't open at all. All4 will open sometimes, but takes about 4 minutes to load a programme, although it will run the ads ok.

they all work fine on the laptop, so it does look as though it is a problem specifically between the TV and the router. Does anyone know how to solve this?

Thanks


Some models of Samsung TVs have a known fault with their wifi adaptors.  Mine included.  I have a wired connection because of the TV's dodgy wifi but that said...

 

The Vodafone router also has known wifi issues and drops connections randomly and frequently.  Have you yet done the basic Router WiFi set-up stuff?  

  • [Expert Mode]/[[Wi-Fi] split the SSIDs
  • [Expert Mode]/[[Wi-Fi]/[Settings] select channel 1, 6 or 11 (20 MHz) for the 2.4 GHz band
  • [Expert Mode]/[[Wi-Fi] /[Settings] select Channel 36 (20/40/80 MHz) for the 5 GHz band

While you are there you should probably go into [Expert Mode]/[Internet] and change your DNS from automatic to manual and enter something like 1.1.1.1 and 1.0.0.1 (Cloudflare DNS) or 8.8.8.8 and 8.8.4.4 (Google DNS).  Other DNSs are available.

 

When I selected the above WiFi settings, my wifi network became much more stable (but not perfect by any means). 


 

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10: Established

@timinwinchester wrote:

Thanks HappyNomad. No, I haven't done any of that setup stuff.  I'll take a look at that 

But based on your comment re a wired set up, would I just need to run a LAN cable from the back of the vodafone router into the back of the Samsung TV? Might help me just get a more reliable connection. Would the Samsung just notice it was now wired connection, or would I have to somehow tell it?

Appreciate the help, thanks

 


It is a simple as connecting a LAN cable between the two.  I think the TV notices it has a wired connection and pops up an on-screen confirmation as soon as the connection is established. I don't remember having to faff about with the wired settings.  A quick check in your TV's network status page should confirm that it has an IP address.   Or just try iPlayer.

 

My experience is that the wired connections are reliable compared to wifi.

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2: Seeker

@HappyNomad wrote:

@timinwinchester wrote:

Thanks HappyNomad. No, I haven't done any of that setup stuff.  I'll take a look at that 

But based on your comment re a wired set up, would I just need to run a LAN cable from the back of the vodafone router into the back of the Samsung TV? Might help me just get a more reliable connection. Would the Samsung just notice it was now wired connection, or would I have to somehow tell it?

Appreciate the help, thanks

 


It is a simple as connecting a LAN cable between the two.  I think the TV notices it has a wired connection and pops up an on-screen confirmation as soon as the connection is established. I don't remember having to faff about with the wired settings.  A quick check in your TV's network status page should confirm that it has an IP address.   Or just try iPlayer.

 

My experience is that the wired connections are reliable compared to wifi.


All sorted now with the ethernet cable, thanks HappyNomad. Can't believe I hadn't thought of that sooner. Thanks so much for pointing me in the right direction here. Much appreciated. 

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10: Established

@timinwinchester wrote:

 All sorted now with the ethernet cable, thanks HappyNomad. Can't believe I hadn't thought of that sooner. Thanks so much for pointing me in the right direction here. Much appreciated. 


Happy to have helped and glad you've had a positive outcome.


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