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Still being billed for cancelled account

Sidhogg
2: Seeker
2: Seeker

Hi all,

 

After only 3 weeks of being a Vodafone Broadband costumer I,ve cancelled my service and 2 month after, I'm still getting billed for it. Does anyone got the same issue?

19 REPLIES 19

TJ
Community Manager (Retired)
Community Manager (Retired)

Brilliant, that's good to hear @bazshaw103; I wouldn't want you waiting any longer than necessary as it's already been a few days.

Please continue to keep me updated and don't hesitate to get back in touch if you have any further questions in the meantime. 

Hi TJ,

 

Hopefully they will get back to me very soon as the payment due date is tomorrow, the 16th Jan 2019. Will let u know one way of the other.

 

Regards

Baz.

Adam
Moderator (Retired)
Moderator (Retired)

Thanks for that @bazshaw103 :Thumbs_Up:

Update: 23/01/2019

 

Have sent 3 private messages in total, heard nothing back. I can only assume the original email looking for payment was sent in error. Either that or Vodafone Customer Service is abysmal. 

 

I am assuming the error is the most likely reason. Will no longer comment on here unless I receive another demand for a non existent payment.

 

Thank you to those mods who actually tried to help me.

 

Regards

 

Barry.

EleanorWarb
2: Seeker
2: Seeker

I empathise with your situation.

 

I moved house in December 21 and arranged to take my Vodafone broadband account with me to new address.

Vodafone failed to reconnect me at the new address on the arranged date and after 10 days of no service and several no-shows of planned engineer visits,  I closed the account and moved to BT. Vodafone promised me compensation for those 10 days but this is yet to materialise.

Since then, I have received a bill every month despite facing closed the account and each time I have called to complain.  Each time I am assured that I won't receive another bill until it happens again.

Now, there is a 'missed payment' for Vodafone on my credit file which has affected my rating.  I am disputing but it's beyond hassle now.

Aside from going to ofcom, does anyone have any advice how else to resolve? 

 

Hi @EleanorWarb, thanks for your post today, we want to get this investigated and resolved as quickly as possible. We have a specialist credit file team on our social media channels who will be happy to help. You can find the contact details here, you just need to drop us message using Facebook or Twitter please. 

Thanks for your response.  I don't have a Twitter account and would prefer not to use Facebook to discuss my account.  Is there no other way to reach the credit file team?  

On the link that we've sent over, there should be an option for our Live Chat team. If you drop them a message, they can speak with the credit file team about your query or you can give us a call on 03333 040 191. The team is available on Monday to Friday 9am - 5pm, standard charges will apply if you're calling 🙂 

Thanks for the advice,  however, the Live Chat representatives were unable to help me. 

I will request a deadlock letter and go through the ombudsman

Thanks for the update, we're sorry to hear that this is still unresolved. If you're wanting a deadlock letter, you can follow our internal complaints process by contacting our Customer Care team.