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Other broadband queries

Strange problem accessing certain sites

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3: Seeker

Hi,

I've recently subscribed to vodafone broadband and mostly everything is great. However there's a few sites which just aren't reachable, stackoverflow.com being the most obvious

Traceroute example below

alan01252_0-1602666191982.png

Anyone else experiencing this?

Not just me more examples below

https://forum.vodafone.co.uk/t5/Broadband-connection/Twitter-Cloudflare-DNS-other-routing-issues/td-...

https://forum.vodafone.co.uk/t5/Broadband-connection/Twitter-Cloudflare-DNS-other-routing-issues/td-...

 

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6 REPLIES 6
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2: Seeker

change your dns server to 8.8.8.8 8.8.4.4 that should fix everything

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12: Established
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3: Seeker

This was first thing vofafone support try and get you to do to resolve the issue too.

The lack of knowledge is frustrating but understandable. 

Still no resolution for me this morning

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9: Established

Hi

So

C:\>tracert stackoverflow.com

Tracing route to stackoverflow.com [151.101.193.69]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms vodafone.broadband [192.168.1.1]
2 14 ms 15 ms 13 ms host-212-158-250-32.dslgb.com [212.158.250.32]
3 17 ms 18 ms 17 ms 63.130.104.202
4 19 ms 18 ms 18 ms 10.200.18.53
5 21 ms 21 ms 21 ms ae5-100-xcr1.man.cw.net [195.89.96.113]
6 21 ms 21 ms 33 ms ae21-xcr1.ltw.cw.net [195.2.9.97]
7 * * * Request timed out.
8 21 ms 21 ms 23 ms 151.101.193.69

 

Is that the correct IP address?  As I may be using a different DNS lookup.

 

So you get as far as Vodafone Americas and then your into their internal network, 10.0.0.0 private address system, and from their it goes titsup, Total Inability To Support Usual Pathway.

 

AND out into Vodafone Americas again possibly and looping around and around until the TTL dies?

 

 

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3: Seeker
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Moderator

Hi @alan01252. Firstly I do apologise for the issues you have been facing with this. Our tech teams are aware and are actively investigating so that we can provide a fix for this as soon as possible. We don`t have a timescale currently but this is being worked on and once we know more we will be able to share an update here.

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