Ask
Reply
Solution
14-10-2020 10:03 AM - edited 14-10-2020 10:28 AM
Hi,
I've recently subscribed to vodafone broadband and mostly everything is great. However there's a few sites which just aren't reachable, stackoverflow.com being the most obvious
Traceroute example below
Anyone else experiencing this?
Not just me more examples below
14-10-2020 08:44 PM
change your dns server to 8.8.8.8 8.8.4.4 that should fix everything
14-10-2020 10:29 PM
How is changing DNS servers going to cure a routing problem?
15-10-2020 08:00 AM
This was first thing vofafone support try and get you to do to resolve the issue too.
The lack of knowledge is frustrating but understandable.
Still no resolution for me this morning
15-10-2020 12:05 PM
Hi
So
C:\>tracert stackoverflow.com
Tracing route to stackoverflow.com [151.101.193.69]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms vodafone.broadband [192.168.1.1]
2 14 ms 15 ms 13 ms host-212-158-250-32.dslgb.com [212.158.250.32]
3 17 ms 18 ms 17 ms 63.130.104.202
4 19 ms 18 ms 18 ms 10.200.18.53
5 21 ms 21 ms 21 ms ae5-100-xcr1.man.cw.net [195.89.96.113]
6 21 ms 21 ms 33 ms ae21-xcr1.ltw.cw.net [195.2.9.97]
7 * * * Request timed out.
8 21 ms 21 ms 23 ms 151.101.193.69
Is that the correct IP address? As I may be using a different DNS lookup.
So you get as far as Vodafone Americas and then your into their internal network, 10.0.0.0 private address system, and from their it goes titsup, Total Inability To Support Usual Pathway.
AND out into Vodafone Americas again possibly and looping around and around until the TTL dies?
15-10-2020 01:03 PM
I'm also seeing this issue. I posted on a different thread: https://forum.vodafone.co.uk/t5/Other-broadband-queries/Strange-problem-accessing-certain-sites/td-p...
16-10-2020 12:46 PM
Hi @alan01252. Firstly I do apologise for the issues you have been facing with this. Our tech teams are aware and are actively investigating so that we can provide a fix for this as soon as possible. We don`t have a timescale currently but this is being worked on and once we know more we will be able to share an update here.