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Hello, i am having a router sync of 52 Mbit/s on a 76 Mbit/s contract.
The problem persists already 2 months and nothing is done about it, when i speak with any agent they say to me to do speed tests and they check the line and they say everything is fine, they simply cannot understand that i cannot get a higher speed than the sync speed ..... i had another ISP before and i was getting constat 76 Mbit/s sync speed and 75Mbit/s speedtests so my line is not the problem.
Also the router you provided has a fault, i cannot get a decent wifi signal on any band ( 2.4Ghz or 5Ghz ) even with split SSD and manually channel, or that's usual ?
That's why there are laws in place. If you are not getting the minimum guaranteed speed you were promised you can terminate the contract without penalty. That is what I am doing at present, igave 28 days notice earlier before the customer services hung up because I said I was recording the lies she was telling me.