main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Other broadband queries

Trouble using corporate VPN

Highlighted
2: Seeker

Hi, 

I've recently started a job , but I'm working from home due to Covid-19. I can connect to the corporate VPN with my work laptop ok to start with, but it drops every 20 or so minutes meaning I can't use Outlook or access files on Teams. It still tells me I'm connected to my work VPN and I can still chat on Teams, I just can't use Outlook. I've been through three laptops and my IT department say it must be my broadband provider or router causing the problem.

 

Is there a setting I can access on the router to allow my corporate VPN to work consistently? 

 

All help gratefully received!

 

View more options
2 REPLIES 2
Highlighted
17: Community Champion
View more options
Highlighted
2: Seeker

I've tried changing the DNS settings on the router to the Google ones and thought that had sorted my issues, but it hadn't.  My IT Helpdesk have asked me to find out:

 

1. Is there any limitation on the number of WiFi devices you can have connected in one house?

2. Are there any restrictions on the VPN connection?

3. Check the port for VPN data traffic is opened - I assume I need to log on to the router to do this?

View more options