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Other broadband queries

Unable to access router using 192.168.1.1

Fenders
3: Seeker

Ihad a replacement router sent to me last September after the previous one had died. All was well with setting up using 192.168.1.1 to access it.

I have tried over the last few days to access the router again to make a couple of settings changes but when I type in 192.168.1.1 I am denied acces and a message stating that the internet is not connected. I have connection when looking at other websites but no connection to make router changes, so I am baffled.

Internet is working fine. I just do not have access to my router.

 

I have checked and rechecked everything and still no joy.

Can someone advise me what I am doing wrong, please?

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2 REPLIES 2
Colleen
Moderator

@Fenders This is unusual to hear! Have you tried clearing your cache and cookies on the device you're using or tried a different browser? An alternative option would be to complete a factory reset of the router - this would reset all of your current settings and change them to default. You could then go ahead and set them all up again 😊 

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Fenders
3: Seeker

Thanks for your reply.

I will give it  a go over the weekend

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