main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Other broadband queries

Unable to download Windows updates

2: Seeker

Hello,

 

I've run into an issue with any computers running on a Vodafone network not being able to download Windows updates.

 

While connected to either Vodafone broadband or 4g I get the error "we couldn't connect to the update service". I've had multiple different connections on at least 4 different machines with this exact issue.

Changing to another 4G connection from another company works without any issue.

 

I have tried using various different DNS configs while connected Vodafone to no avail.

It seems like there is some sort of block on the network.

 

Any ideas?

View more options
1 REPLY 1
Highlighted
Moderator

Hey @Gkesby, I'm not sure what could be causing this as it's a fairly simple update to download. Can you please drop us a message on Facebook or Twitter so we can try to get to the bottom of this? 

View more options