Hi, beware of the upgrade in Coventry.
Four weeks ago I ordered the 900mb offering for installation - all was accepted and even got an installation date of 13/3 - the earliest date available.
Great - gave my notice VM same day to try to save cash - even had to haggle with them to reduce it to 60 days! Three days after the order was placed, I called to ensure my old VM number (prev a BT number) would def be ported for immediate use. Initially assured it would be, then had to cancel as they couldnt get permission to port it - told to call back in a week when all would be good to go.
Called back in a week, was assured all was good and the number was good to be ported as required..
Re-ordered, given a new 'temporary number' and given an installation date going live on 3rd March - hhmm, over week faster than the original booking but I'd have my existing number.
The guys came, tbh did a superb job of installing and making good the outside of the house and block paving
Then it became obvious my old number wasn't hooking up as expected - only the 'temporary number' but the tinternet connection was great, to the point it's actually a bit too quick for my hardware.
Being a laid back guy (usually), I waited a couple of days to allow technology to catch up but also sent a text to the Vodafone agent asking why it's not happened - response of "my manager is on it but call the help line".
So, today I call and it appears that after a 45 minute, three operator, call ending with Natalie, it is impossible to port a telephone number when the system has actually gone live - so we now need to cancel the order AGAIN, cutting me off 'within 72hrs' (so vague!), to allow Vodafone to arrange for the old number to finally be ported and then I have to wait for 14 working days (virtually three weeks) to get reconnected by some guy walking to the cabinet 200m from my house and flicking a switch.
To be told "sorry but that's the way it is, leave it with me" - I have never been so apoplectic on a phone - not Natalie's personal fault but FGS, to be messed about so much by a so called professional outfit who don't know their own limitations is unbelievable. I am seriously debating cutting my losses and staying with VM and taking my business mobile phones with me.
And then to receive a mail from Vodafone this evening saying they're sorry I'm leaving as thought its my fault!
I am so happy that VM insisted on 60 day notice period or I would be without line and connection for nearly three weeks and as I work from home, thats my living fading away into the sunset.
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