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Other broadband queries

User name and password for 3rd party router

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2: Seeker

Hi all I am far from happy with the wifi performance of my THG3000 modem/router. 

I wish to change it for a good 3rd party router so have gone onto twitter to speak to customer services for my username and password, only to be told the following?

 

Thank you Lee! Unfortunately the THG3000 isn't an approved modem by OpenReach for sharing DSLs. For this reason, we are unable to give out the username and password for using a third party, apologies Lee I know this must be frustrating

 

Whats this all about? Has anyone had theirs? if not i'll be looking at cancelling 

 

 

 

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3 REPLIES 3
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12: Established

I (along with a number of others) no longer use the VF supplied THG3000 modem/router device.  Getting my Username and Password was simplicity itself.  I simply went onto VF chat and asked for it.  

Be aware though that there seems to be a tendency to give out a truncated version of the username which will not work.  With chat you can print out the transcript for a hard copy but be sure your username  is in the format, dsl123456789 @ broadband . vodafone . co.uk (no spaces).

Good luck.

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2: Seeker

Cheers mate I have now received it, it starts with dsl but does not have the @broadband bit, the customer service advisor got confused and thought i wanted to buy a THG3000 and it wasn't on her list as approved, don't know how when they supply it??

 

Which router did you go for? I was looking at the Draytek Vigor V2862 or the Huawei HG612 3B to go with something like Netgear Orbi system

 

Thanks 

 

Lee

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12: Established

@krazylegz1 wrote:

Cheers mate I have now received it, it starts with dsl but does not have the @broadband bit,  


From a number of previous posts here, it is the  @ broadband . vodafone . co.uk part that they miss off.  If your username/password as supplied doesn’t work, try adding it on.

 


@krazylegz1 wrote:

Which router did you go for? I was looking at the Draytek Vigor V2862 or the Huawei HG612 3B to go with something like Netgear Orbi system


I have a Draytek Vigor 130 modem with a Linksys MR8300 Triband Mesh Router and three Velop nodes.  All works rather well compared to the THG3000 and BT Wifi extender it replaces.  The router is effectively the primary Velop mesh node in a traditional router format.

It has been up and running for a few months now with no downtime and no user intervention.  

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