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Other broadband queries

Vodafone customer service number [from outside UK]

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2: Seeker

Why did BT [my mobile service provider] charge me £17 to access the 'calls from outside the UK' customer service number [it is an 07 number - 07836 191191] for a 20 minute call? I am a Vodafone Home Broadband customer [but not mobile] and was thinking of moving away, so I spent the 20 minutes in conversation with a service agent. The 191 number was consistently occupied.

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17: Community Champion

Hi @philreed

 

As you can see from this link, Vodafone provide a free 08080 number for Broadband and Home Phone customer service contact  Broadband and Home Phone FAQs

 

Short code 191 is for quick access to Vodafone customer services and will only connect from a Vodafone

 

If you were calling the Vodafone Customer Service number for when abroad, it is free from a Vodafone mobile but would be chargeable from an alternative provider.  If you contact BT Mobile they will be able to clarify the charges for you.

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2 REPLIES
17: Community Champion

Hi @philreed

 

As you can see from this link, Vodafone provide a free 08080 number for Broadband and Home Phone customer service contact  Broadband and Home Phone FAQs

 

Short code 191 is for quick access to Vodafone customer services and will only connect from a Vodafone

 

If you were calling the Vodafone Customer Service number for when abroad, it is free from a Vodafone mobile but would be chargeable from an alternative provider.  If you contact BT Mobile they will be able to clarify the charges for you.

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2: Seeker

It would be better if there was a warning saying that it is very expensive for non-Vodafone-mobile customers.

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