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Other broadband queries

Website incorrectly blocked by secure net

jamespointer
2: Seeker

Hi

We’ve had reports from two users today that our site has been blocked by Vodafone secure net when on 4g. We are an eyewear site with in date ssl certificates, no malware and no adult content, so there’s no reason we should be blocked. The website is www.melonoptics.com

0C7D83DE-2A54-48B2-BC08-5C4F5609922B.jpeg

can anyone help with advise on how we can fix this?

 

thanks! 

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3 REPLIES 3
Amanda
Community Manager

Hey there @jamespointer 👋 Thanks for bringing this to our attention. 

I've raised a request to have the website evaluated for reclassification, and we'll let you know when we have an update 🙂

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jamespointer
2: Seeker

Thanks a lot!

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Amanda
Community Manager

Good morning @jamespointer 🙂 we really appreciate your patience whilst we looked into this. The site has now been reclassified and you'll see this update by 2am on Friday 8 July, if not before. 

Please just let me know if you need anything else. 

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