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Other broadband queries

Whitelist to reach cPanel of web host

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JK682
3: Seeker

Hello, please could you add the following to your whitelist and/or DNS so I can reach the cPanel for a web host from my Vodafone broadband and THG3000 router.

tommy.heliohost.org:2083

Error message:  ERR_NAME_NOT_RESOLVED

I have tried adding both heliohost.org and tommy.heliohost.org to the Content Control Profile Allowed List, and turned off the Content Control Profile, but still no joy.

If possible I don't really want to mess with the router to change DNS services.

Thank you 😃

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Jayach
16: Advanced member

@JK682 wrote:

If possible I don't really want to mess with the router to change DNS services.

Thank you 😃


I can reach it O.K. here and am using Cloudflare and Google DNS's,. 1.1.1.1 & 8.8.8.8

Its a simple change in the router and shouldn't mess anything up.

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3 REPLIES 3
Jayach
16: Advanced member

@JK682 wrote:

If possible I don't really want to mess with the router to change DNS services.

Thank you 😃


I can reach it O.K. here and am using Cloudflare and Google DNS's,. 1.1.1.1 & 8.8.8.8

Its a simple change in the router and shouldn't mess anything up.

View solution in original position

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KeithAlger
16: Advanced member

I know you don't really want to change your Dns servers from the standard Vodafone ones, but it does seem that they don't like newly set up domains.  It may be as simple as waiting another 24 hours and it all start working, or with VF's dodgy DNS it may never work at all!

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JK682
3: Seeker

DNS settings on the router changed as suggested and it did resolve the issue.

Thanks for the quick reply

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