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Other broadband queries

dsl line connection drop

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4: Newbie

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Administrator
Administrator

Hey @Sunshine12, I'm sorry to hear you're having trouble with your broadband dropping out and know how frustrating this can be.

So I can access your account to run some diagnostics and help pin point any possible problems, I've sent you a private message with details on how to get in touch.

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6 REPLIES 6
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Administrator
Administrator

Hey @Sunshine12, I'm sorry to hear you're having trouble with your broadband dropping out and know how frustrating this can be.

So I can access your account to run some diagnostics and help pin point any possible problems, I've sent you a private message with details on how to get in touch.

View solution in original position

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3: Seeker

Hi how was this solved I have the same issue and am very frustrated by it?

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2: Seeker

Hi there, likewise to Myarborough - how was this connection drop issue solved please, as I have a very similar issue and understandably am extremely frustrated by it and the like of willingness of Vodafone to take on or acknowledge this problem for me?

 

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Moderator

Hi @ChumleyWarner and @Myarborough, we can resolve this by running some connection tests. I will need you to contact our team on Facebook or Twitter please. 

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2: Seeker

I am having this issue too!!!

 

I tried calling VF home broadband help but after 92 minutes on hold I gave up.

 

i have connected my own modem and issue is same, to make it worse the VF modem does not connect at all now, it's only a couple of months old.

 

Can someone contact me? I don't have the option of Facebook or Twitter

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Moderator

I'm sorry for the amount of time you were put on hold @Spongy! If you'd prefer not to make a Twitter or Facebook account that you can use to contact our team, we do also have our Live Chat team that will be able to help with any queries.

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