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Other broadband queries

i have emailed the complaints team

14: Advanced member

 

Dear Complaints team

Myself and many other have been talking to your media team on the vodafone forum and private message.

We have all asked abouts issues that's vodafone cant or are unwilling to fix .How can we resolve the issues thats can not be fixed by us .what is vodafone going to do about it.

This is/has affecting thousands of customers over the last year and we all need answers . can you please also pass this complaint on to your top management level as hundred more will be sending in this same complaint from the community on your own forum. You need to look into this now and come out with a resolution for us all some of these issues are over 18 months old. You are leaving us with no choice but to get together as a community and start complaining to ofcom , most of us will have read about Vodafone fined £4.6 million for failing customers by ofcom for mis-selling, inaccurate billing and poor complaints handling procedures in 2016 and yet you are doing the same things again .

current list of Common complaints customers are having :

1st router wifi keeps disabling itself for 3 seconds then turns back on ,wifi devices get disconnected all the time poor wifi range. only fix is to install a non vodafone router 

2nd High FEC Corrections and CRC errors on upstream causing sync to be below minimum guaranteed speed , the only fix is to installs a non vodafone router.

3rd Streaming / IPTV Buffering Problems Vodafone routing issue with your cw.net network , possible bandwidth throttling as report in your forum : no fix 

4th slow speeds particularly at peak times are wide spread across the vodafone network as report here by think broadband : no fix https://www.thinkbroadband.com/news/8288-peak-and-off-peak-performance-at-the-largest-uk-broadband-p...

5th your technical support teams are absolutely hopeless

6th your forum media team are even worse 

 

we are looking forward to your prompt response to resolve these issues

and will update as soon as we hear more 

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1 REPLY 1
14: Advanced member

still no answer so had to complain to vodafone at https://www.vodafone.co.uk/help-and-information/complaints

this is what i wrote if any one wants to copy the complaint and send them to vodafone you are most welcome to 

Dear Complaints team

Myself and many other have been talking to your media team on the vodafone forum and private message.

We have all asked abouts issues that's vodafone cant or are unwilling to fix .How can we resolve the issues thats can not be fixed by us .what is vodafone going to do about it.

This is/has affecting thousands of customers over the last year and we all need answers . can you please also pass this complaint on to your top management level as hundred more will be sending in this same complaint from the community on your own forum. You need to look into this now and come out with a resolution for us all some of these issues are over 18 months old. You are leaving us with no choice but to get together as a community and start complaining to ofcom , most of us will have read about Vodafone fined £4.6 million for failing customers by ofcom for mis-selling, inaccurate billing and poor complaints handling procedures in 2016 and yet you are doing the same things again .

current list of Common complaints customers are having :

1st router wifi keeps disabling itself for 3 seconds then turns back on ,wifi devices get disconnected all the time poor wifi range. only fix is to install a non vodafone router 

2nd High FEC Corrections and CRC errors on upstream causing sync to be below minimum guaranteed speed , the only fix is to installs a non vodafone router.

3rd Streaming / IPTV Buffering Problems Vodafone routing issue with your cw.net network , possible bandwidth throttling as report in your forum : no fix 

4th slow speeds particularly at peak times are wide spread across the vodafone network as report here by think broadband : no fix https://www.thinkbroadband.com/news/8288-peak-and-off-peak-performance-at-the-largest-uk-broadband-p...

5th your technical support teams are absolutely hopeless

6th your forum media team are even worse 

 

we are looking forward to your prompt response to resolve these issues

View more options