wifi router

[vimto1945]

can't get wifi to work on router tried paring not good any ideas please

[BandOfBrothers]

Hello @vimto1945

That's not good !

Is Wi-Fi turned On in the routers settings. 

The Vodafone Connect Router is a plug and play device so really should just work if everything is toggled On. 

Do your devices Wi-Fi work when connected to other Wi-Fi outlets. 

Have you tried forgetting the network and reset the Wi-Fi settings back up. 

Try another Wi-Fi  channel in the router. 

Some devices prefer 5Ghz to 2.4Ghz so splitting the frequencies in your Router to both can help by choosing each one to see if it makes a difference. 

Has it worked previously and just stopped or is this the first time you've plugged it in ?

If this was me I would contact the Vodafone Broadband Team and they will advise further as the unit may have developed a fault. 

They can access your account and help you further with this situation. 

08080 034 515 for Home Broadband support (free from all UK landlines and mobiles.

[AnnS]

Hi @vimto1945

Please see the link below.  

I can’t connect devices to Wi-Fi. What can I do?

If problems persists, please contact the Broadband Team by following the link below.

Broadband and Home Phone FAQs