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Other broadband queries

wifi router

1: Seeker

can't get wifi to work on router tried paring not good any ideas please

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17: Community Champion

Hello @vimto1945


That's not good !

Is Wi-Fi turned On in the routers settings. 

The Vodafone Connect Router is a plug and play device so really should just work if everything is toggled On. 

Do your devices Wi-Fi work when connected to other Wi-Fi outlets. 

Have you tried forgetting the network and reset the Wi-Fi settings back up. 

Try another Wi-Fi  channel in the router. 

Some devices prefer 5Ghz to 2.4Ghz so splitting the frequencies in your Router to both can help by choosing each one to see if it makes a difference. 

Has it worked previously and just stopped or is this the first time you've plugged it in ?

If this was me I would contact the Vodafone Broadband Team and they will advise further as the unit may have developed a fault. 

They can access your account and help you further with this situation. 


08080 034 515 for Home Broadband support (free from all UK landlines and mobiles.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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17: Community Champion

Hi @vimto1945


Please see the link below.  


I can’t connect devices to Wi-Fi. What can I do?


If problems persists, please contact the Broadband Team by following the link below.


Broadband and Home Phone FAQs

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