@BandOfBrothers wrote:
What we have seen is that some Vodafone UK Customer Accounts needed the 4G turning On in their accounts.
Vodafone Customer service on 191 can do this.
But the problem is that, when CS look at the affected PAYG accounts, they see that 4G is already turned on, so they spend ages on the "reboot the phone / remove the SIM / clean the SIM / wait 24 hours" business, when what the customers need is to have the 4G turned off then on again, or possibly the whole account turned off then on again.
Unless Vodafone get their act together, and make sure that 4G is properly enabled on new PAYG accounts, or at very least ensure that CS are properly briefed on this issue, they undercut the whole value of these accounts, particularly to short-term visitors who find that they have invested £10 or more in a SIM which doesn't do the business. Telling the victims that they can't have a refund is all well and good if the SIM/account is fit for purpose, but the current epidemic of 4G problems, and the ignorance of CS on the matter, means that Vodafone is failing to honour their side of the contract implied by the Ts&Cs.
Since the exceptionally good value of Vodafone International on PAYG only makes sense if it is aimed to attract short-term visitors, perhaps Vodafone needs to have a long hard think about whether they actually want short-term PAYG customers. There's actually increasing evidence in the PAYG airtime conditions that they don't want non-UK customers, but generally they don't seem to act on their own rules in this respect.
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