Welcome to Vodafone Community
Recently purchased a PAYG sim but I’m only getting 3G despite numerous live chat attempts to fix the problem.
Can you help?
As noted earlier up thread you need to explicitly ask the agent you deal with to disconnect and then reconnect your number to the network. This appears to be the only fix to the issue.
Although it is surprising given that this not an apparently isolated issue why this solution is not offered more proactively but nobody at Vodafone has commented on this as of yet.
However, this time I phoned an agent who proposed a different solution which worked for me.
On the iPhone, the mobile LTE setup (APN) found in the mobile data menu cannot be left blank (even though it states that it is optional). APN settings for mobile LTE should be:
web for both the admin and password.
All other APN settings should be left as default.
Hope this helps others.