main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Pay as you go

Access in South America

1: Seeker

Just returned from trip to South America - no Vodafone service anywhere!  Didn't expect it on the Galapagos Islands, but would have thought there might be coverage in Lima. Bogota or Quito.  Might as well have left the phone at home.  Everyone else seemed to be using their phones all the time, so I am obviously with the wrong network provider.

View more options
Community Champion (Retired)

Perhaps you were just using the wrong phone? In much of the Americas, you need a quad-band or tri-band rather than a twin-band phone. Also, have you used that account abroad before? Sometimes an account is barred from roaming, and you need to either unbar it via your account, or contact CS for help.

View more options

@robinsonpe44 We can't always guarantee signal whilst you're outside of the UK.
However, it seems strange that you were unable to get any service at all whilst travelling.
In the future, it may be worth checking your phone is set up to use abroad.
I'd also recommend checking there's no bars or restrictions on your account whilst using your phone outside of the UK - our Live Chat team will be more than happy to check this over for you.

View more options