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I'm sorry to hear you had a such a poor experience when you contacted us about not being able to connect whilst in Norway @lakrsv. As we've no control over the Norwegian networks, we've limited options available to us to help get you reconnected, but it sounds like the service you received fell well below what we would expect. It sounds like you're back in the UK now and your service has ben reconnected, but I'd love the opportunity to feed back the poor service you received and see what we can do to help avoid this happening going forward. As we'll need access to your account to do this, pop us a private message through Facebook or Twitter.