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I am trying to buy a BVB of £10 but for some reason it isn't taking it, I used to have a BVB20 but can't afford it this month, it took 2 days for that to cancel, and I just tried again, by texting BVB10 to 49501 but keep getting the reaponse:
From Vodafone: Sorry - we can't add a Big Value Bundle to your account. Please call our customer service team on 191 for free on your Vodafone mobile.
I also tried calling 2345 and going through the options and when I press 2 to buy a bundle, it says "Please hold..." And then proceeds to go back to the previous option of wanting to buy a BVB or another option (which I can't remember). In the end I had to use some of the credit for calls, and had to retop-up.