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Pay as you go

Bundle not given but credit taken fuming!!!

Tinalouulou
2: Seeker

I am not happy with Vodafone I've just bought a ten pound value bundle I had ten pound credit but three hours later no bundle but it's taken credit I wish I'd stayed with EE this is shocking I can't speak to anyone either it's 00.33 closed God NVR had this with EE

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2 REPLIES 2
BandOfBrothers
17: Community Champion

Hi @Tinalouulou

 

Live Chat is 24/7 so should have been available to use. 

Sometimes a bundle can have a slight delay in updating. 

Please phone 191 or use Live Chat if this has not updated yet and im sure they'll help you with this situation. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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Alex
Administrator

@Tinalouulou If you've still not had this resolved yet, we'd be happy to get this sorted for you 🙂

I've sent you a private message with details on how to get in touch.

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