main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay as you go

Can't enter unlock code

hkj 2: Seeker
2: Seeker

I have received my NUC to unlock my PAYG Mobiwire Ayasha phone from the Vodafone network. Unfortunately this phone, which I purchased from Vodafone, is not listed on the unlocking instructions webpage. When I insert a non-Vodafone SIM it states SIM blocked but there is no box or prompt to enter the NUC.

Can anyone help?

View more options
5 REPLIES 5
17: Community Champion

May I ask if the alternative sim card your using is activated @hkj

i.e it can connect to mobile data network etc. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
hkj 2: Seeker
2: Seeker

Yes. It is active and can access data on another phone.

View more options
17: Community Champion

Hi @hkj

 

This problem has been raised previously on the forum.

https://forum.vodafone.co.uk/t5/Other-OS-Unlocking/Unlock-Mobiwire-Ayasha/td-p/2610345

 

As in the linked thread, the forum team will be along to help you get the phone unlocked.

 

View more options
17: Community Champion

Ok @hkj

 

Thank you for confirming.  

So you can wait for the Vodafone Social Media Team here to catch up with your thread or call 191 or use Live  Chat and ask them for the Nuc department email address to contact them directly   

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options
Highlighted
Moderator

I'm sorry to hear you've had a problem requesting your Network Unlocking Code (NUC) @hkj. So we can help with this, please get in touch by following the instructions in this private message and we'll be in touch.

View more options