Can't enter unlock code

[hkj]

I have received my NUC to unlock my PAYG Mobiwire Ayasha phone from the Vodafone network. Unfortunately this phone, which I purchased from Vodafone, is not listed on the unlocking instructions webpage. When I insert a non-Vodafone SIM it states SIM blocked but there is no box or prompt to enter the NUC.

Can anyone help?

[BandOfBrothers]

May I ask if the alternative sim card your using is activated @hkj

i.e it can connect to mobile data network etc. 

[hkj]

Yes. It is active and can access data on another phone.

[BandOfBrothers]

Ok @hkj

Thank you for confirming.  

So you can wait for the Vodafone Social Media Team here to catch up with your thread or call 191 or use Live  Chat and ask them for the Nuc department email address to contact them directly   

[AnnS]

Hi @hkj

This problem has been raised previously on the forum.

https://forum.vodafone.co.uk/t5/Other-OS-Unlocking/Unlock-Mobiwire-Ayasha/td-p/2610345

As in the linked thread, the forum team will be along to help you get the phone unlocked.

[Mark]

I'm sorry to hear you've had a problem requesting your Network Unlocking Code (NUC) @hkj. So we can help with this, please get in touch by following the instructions in this private message and we'll be in touch.