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Pay as you go

Can't transfer number to pay monthly

1: Seeker

I'm trying to use the form at,

but it needs a 20 digit SIM number. My SIM card only has 19 characters, and the form won't submit without the full 20. How do I transfer my number over?

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17: Community Champion





That's not  good as it should be a simple process as set out in this link > my-vodafone-account/keep-my-number. which leads to the form you've linked to !


In your phone settings it may also show in the About Phone Settings  


If not then Customer Support on 191 or Live Chat can help.


And or the Vodafone Social Media Teams via the official social media links Facebook and Twitter.

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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