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Pay as you go

Error ref 1w0

hudaavsaroglu
2: Seeker

Although I receive "Error ref 1w0" warning and the required fee was not reflected on my line, a charge was taken from my credit card. What is the action I should do about it?

 Ekran Resmi 2022-01-22 22.41.16.png

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2 REPLIES 2
BandOfBrothers
17: Community Champion

Hi @hudaavsaroglu

 

If Vodafone do not collect payment then the funds that have been probably gated off by your bank will return to your account funds in a few working days. 

Unfortunately your uploaded picture cannot be allowed as it shows your mobile phone number. 

If you want blur out your number and re upload it. 

Vodafone customer services on 191, Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries can clarify any pending accounts movements. 

Current Phone  >

Samsung Galaxy s²² Ultra 256gb Phantom Black.

 

 

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MarkD
Moderator

Hi @hudaavsaroglu, if the funds are showing in a pending state with the bank, as advised by @BandOfBrothers, if these have not reached us, they'll likely be return automatically. If the funds are showing as cleared or you would like us to double check the status from our end, please send us your mobile number on a private message using Facebook or Twitter 🙂

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