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Free 4GB promotional offer on Big Value Bundle not working?

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2: Seeker

Hi, i just bought a £10 big value bundle and seen a promotion currently on where you receive an extra 4GB of data when you text 49500 for the extra data. I tried texting the number and got a reply saying "Unfortunelty this only applies if you have have a £10 - £30 Big value bundle... I just bought the £10 Big value bundle and it isn't working. Any help? thanks.

 

Just received the data after a few hours.

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5 REPLIES
Administrator

@Gideono I'm glad to see the promotional data came through 😄

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2: Seeker

I haven't got my free 4gb either, what do I need to do to get it? Thank you

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Moderator

I'm sorry to hear you've not received the extra data when your Big Value Bundle refreshed @Suzanne74. As we've provided you a link to contact our team regarding your other query, please include this when you get in touch and we'll be able to offer some assistance with this too.

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2: Seeker

Hi!

 

I too can't add the 4GB data as part of the promo. I'm an existing PAYG account holder (£10 big value bundle).

 

When I text 4GBDATA to 49500, I get the following message: 

 

Sorry, you're no eligible for that offer. Please check you've used the correct code and try again.

 

Any reason why it's not working for me?

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2: Seeker

Issued resolved. The online chat consultant resolved my query (very quickly I might add!). 4GB added to my account.

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