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Hi, i just bought a £10 big value bundle and seen a promotion currently on where you receive an extra 4GB of data when you text 49500 for the extra data. I tried texting the number and got a reply saying "Unfortunelty this only applies if you have have a £10 - £30 Big value bundle... I just bought the £10 Big value bundle and it isn't working. Any help? thanks.
Just received the data after a few hours.
I'm sorry to hear you've not received the extra data when your Big Value Bundle refreshed @Suzanne74. As we've provided you a link to contact our team regarding your other query, please include this when you get in touch and we'll be able to offer some assistance with this too.
I too can't add the 4GB data as part of the promo. I'm an existing PAYG account holder (£10 big value bundle).
When I text 4GBDATA to 49500, I get the following message:
Sorry, you're no eligible for that offer. Please check you've used the correct code and try again.
Any reason why it's not working for me?
Issued resolved. The online chat consultant resolved my query (very quickly I might add!). 4GB added to my account.