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21-04-2019 05:55 PM
How do I register a new debit card on 2345 after my old one has expired?
22-04-2019 05:19 AM
If you cannot find anything in the choices in 2345 or in your myvodafone then use Live Chat or support on 191 and they'll help you @Harry-draf
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
22-04-2019 02:56 PM
It's a lot of messing about for what should be a simple thing.
14-05-2019 09:44 AM
has the service changed as now there seems to be no option to change/update you registerd debit card number with vodaphone; I have had to resort to speaking to customer services to get mine changed; ;; if you have managed to do it manually please explain how you did it so others can benefit from your expertise ; thanks
03-09-2019 11:42 AM
You have to enter 2345 press 1 for top up , then just hold on till you get an adviser
ask them to reset your PIN number . Then redial 2345 press 1 for top up ,
put in new PIN number.. Add you top up amount , then follow instuctions for registering your new card ... It's not too difficult , takes a few minutes and your there , good luck
14-05-2022 07:48 PM
I have spent most of this morning trying to sort this; the phone I am trying to sort out is NOT a smart phone but a simple payg phone that is NOT internet capable ; if memory serves the last time I had to change a debit card on it, admittedly many years ago it was a relatively simple procedure where I think I did dial 2345 and kept selecting options to get me to the one to add or change a debit card ; IF I have to actually speak with someone they should not need to know the security code on the reverse should they as they did ask for it and for security reasons I have cancelled that new card and a new replacement card is on the way to start again . Has the system for adding a new card changed as i distinctly recall it being far easier the last time ;
I had thought to try to wait until the old card expires so that the system would NEED a new number to get any money from me ;is that a possibility?
I have already topped it up with sufficient funds pro temp but I do wonder what the actual way forward with this is ;any suggestions as to has the system changed?
04-06-2022 09:36 PM
I managed to find a way around this on my NON smart phone; the system asks you to do an update of money with a known debit card ; what I finally did was to ask it to update with a card I knew was out of date; the system then allowed me to press 9 to get to register a new debit card without speaking to anyone and that included giving my security number;
So far so good !!!!